Reflecting on the just concluded Customer Service Month (October), affectionately dubbed “the L.O.V.E Month” at Stanbic Bank Uganda, it feels like the perfect time to

In today’s rapidly advancing world, technology has seamlessly integrated into our everyday lives, reshaping how we interact with the world around us. Just recently, I

Many things change—but in business, the customer will always remain king. Year in, year out—achieving customer satisfaction is always going to be a priority for

Growing up in an African household, in a way, prepares you for a career in customer experience management—at least, in terms of exposing you to

My thinking partner often remarks that one’s last article is motivation for their next; they are right. Over the past couple of days, I have

I have had an obsession for the BMW brand from way back in my late high school days when I started watching the James Bond

My husband has retained the same barber for the last five years in a city that is estimated to have over 5000 saloons; reflecting on

On a recent trip to an East African country, I slipped into conversation about service at African airports, with a jolly, free spirited middle-aged South