I grew up in an environment where every effort to achieve something good was celebrated. Even when the attempt didn’t result as expected, my parents

Reflecting on the just concluded Customer Service Month (October), affectionately dubbed “the L.O.V.E Month” at Stanbic Bank Uganda, it feels like the perfect time to

In an interview on NBS, Victoria Sibiya speaks with Dr. Dorothy Kyeyune about the fundamental role of leadership in shaping a company’s CX and the

Richard Ssebaggala, a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience, shares his expertise on the often overlooked but crucial

In today’s rapidly advancing world, technology has seamlessly integrated into our everyday lives, reshaping how we interact with the world around us. Just recently, I

Many things change—but in business, the customer will always remain king. Year in, year out—achieving customer satisfaction is always going to be a priority for