I grew up in an environment where every effort to achieve something good was celebrated. Even when the attempt didn’t result as expected, my parents

Reflecting on the just concluded Customer Service Month (October), affectionately dubbed “the L.O.V.E Month” at Stanbic Bank Uganda, it feels like the perfect time to

In today’s rapidly advancing world, technology has seamlessly integrated into our everyday lives, reshaping how we interact with the world around us. Just recently, I

Many things change—but in business, the customer will always remain king. Year in, year out—achieving customer satisfaction is always going to be a priority for

Throughout the year, you have listened to customer feedback and promptly addressed customer concerns. Are you done with your budgeting cycle and prioritizing of your

Growing up in an African household, in a way, prepares you for a career in customer experience management—at least, in terms of exposing you to

When you work in Africa, you often come across a line manager or colleague who brings a unique touch to the office environment through folk

My thinking partner often remarks that one’s last article is motivation for their next; they are right. Over the past couple of days, I have

I have had an obsession for the BMW brand from way back in my late high school days when I started watching the James Bond

My husband has retained the same barber for the last five years in a city that is estimated to have over 5000 saloons; reflecting on