In an interview on NBS, Victoria Sibiya speaks with Dr. Dorothy Kyeyune about the fundamental role of leadership in shaping a company’s CX and the

Richard Ssebaggala, a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience, shares his expertise on the often overlooked but crucial

Many businesses make the mistake of centralizing all customer service responsibilities within a single department. In reality, the entire organization plays a crucial role in

Sonia Karamagi Kasagga, the Head of Customer Experience at Stanbic Bank Uganda, brings nearly two decades of hands-on management experience in the banking sector. Her

Rebekah Kabugo Mugisha, the Customer Experience Manager at the National Social Security Fund, brings a wealth of expertise in prioritizing customer satisfaction and engagement. In