Sonia Karamagi Kasagga, the Head of Customer Experience at Stanbic Bank Uganda, brings nearly two decades of hands-on management experience in the banking sector. Her dedication lies in creating seamless and personalized solutions that consistently exceed customer expectations.

Sonia delves into the essential elements of building a winning customer-centric culture. She explores the importance of understanding customer needs, fostering a company-wide commitment to exceptional service, and implementing strategic initiatives that prioritize the customer at every touchpoint. Sonia also shares practical insights on engaging employees, leveraging technology, and continuously improving processes to enhance the overall customer experience.